The world rides on OTIS. Otis elevators and escalators touch the lives of people in more than 200 countries around the world. We are both global and local, serving the needs of our customers wherever they live and do business. Here’s a quick look at the size and scope of our business.
Service excellence is more than what we provide, it’s how we think and act. It’s not just “fixing a problem” or performing routine maintenance, it’s the “smile” in the voice on the phone, the prompt response to a request and the drive to always improve. It’s how we work with one another and how we work with our customers and the riding public.
Safety and reliability have been Otis’ foremost concerns since our company’s earliest days. Today, Otis has one of the best safety records in the vertical transportation industry. We work constantly to improve the safety of existing products and develop safer technologies for new products. Otis emphasizes a corporate policy of “safety first” and implements standardized procedures to ensure that every installation and service task is performed the safest way, every time.
Passport to Quality
To ensure that our tradition of quality continues, Otis employs a rigorous Product Development Process (PDP). Every new product receives its own “Passport” to the marketplace. With Passport, the entire team—from project managers to senior executives—signs off on product quality each step of the way. All major components are tested under the strict supervision of our engineers to ensure a 20-year life expectancy between overhauls.
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